I Complained, Roku Listened.

I Complained, Roku Listened.

March 26, 2012 4:09 pm 0 comments

If you asked any of my friends, they’d confirm that I have tried to convince them to buy a Roku. I simply love it. When I got married in 2010, we decided not to pay for cable. We got a Roku as a gift, and with a $8 Hulu Plus subscription and a $8 NetFlix subscription, we’d save around $30 per month by just waiting a day to see our favorite shows. And we haven’t once second-guessed our decision.

When the second generation of Rokus came out last year, we got one of those for our bedroom, leaving the old one in the living room. That worked great until a couple weeks ago. Our original Roku XD got stuck in a boot up loop, and the support team couldn’t troubleshoot it. It was dead.

Roku Support told me that I was out of luck because it was 15 months old and they only covered hardware for 12 months. That made me a little upset because, while the Roku is a great product, I don’t want to have to buy one every year. I voiced my concern on Twitter, and I got an almost immediate response telling me that they would be happy to replace it.

After corresponding via email for a day or two, a replacement was in the mail. It arrived 2 days after I gave Roku my shipping address and it works perfectly.

Although it took a little public shaming to get them to stand behind their product, Roku did the right thing to keep a customer.

So, what are you waiting for? Go get one. You know you hate your cable company.

Leave a reply