On Twitter today I ran across a press release that was shared by the creator of BundlePost.com about the upcoming release of a tool that claims it will make you 80% more efficient in the social space. For those of you who don’t know what that is (and I am confident that is most of you) here’s a description from their blog:
The Bundle Post system significantly reduces the time required for finding, reviewing, editing, scheduling and posting relevant content by automatically pulling Google Alert search terms and RSS feed content directly into a database with headings, links and descriptions, ready for posting to social media accounts.
My first reaction was that this is useful because managing nearly a dozen social media accounts for my job can be a bit whelming at times. But as I thought about it, I began to realize that tools like this, while great for time-efficiency, actually make social media less social. The founder of this particular tool quotes himself as saying, “One of the reasons for engaging in social media is to build a base of followers and foster relationships; however, it is a task that can consume an incredible amount of time.” Yes, social media is about building real relationships with people online for various reasons, be it romantic, professional, or otherwise, but can tools that do the “finding, reviewing, editing, scheduling and posting” for you really be considered “social?”
Imagine, if you will, going out to the bar with a group of friends. Prior to arriving you compile a list of sentences, one-liners, and stories that you’ll use throughout the night. As your friends are laughing and chatting it up, you start to pull from your list. Not only will it be awkward, but your friends are probably going to be a bit offended eventually, right? How is aggregating stories via google alerts just to have content to push out any different?
The purpose of sharing content, at least from my perspective, is not to gain followers – in fact, no part of social networking (even for marketers) is about gaining followers. It is about finding something interesting, and passing it along. Those who find that the things you find interesting are the same as what they find interesting will eventually connect with you. If all you’re doing is aggregating Google alerts, why would I just not also read the Google alerts in my inbox every morning? Twitter and Facebook are great platforms in part because people I respect tell me what I should read, see, and hear, and I enjoy the personality I see in their recommendations. Replace that with a computer, and i’ll move on to someone else.
Here’s another good self-quote from Caruso:
“Additionally, businesses have the potential to realize increased profitability as a result of the efficiencies the technology delivers, allowing more time for engaging with fans and followers.”
I’d like to know how “engaging” is being defined here because it seems to me that a person or company that uses this software is not actually interested in engaging with anyone. Instead, relationships are traded for time in the name of profitability. That is going to be incredibly appealing to many companies, and I wish Mr. Caruso all the best, but this shouldn’t be marketed as a “social media tool.” A company interested in follower count (as Caruso demonstrates is a leading indicator of success for him) misses the point of social media.
I’ll end with a few words from @BundlePost so that you can make a decision as to whether or not this product needs more research before launch. I expressed my opinion (perhaps a bit too bluntly, and for that I apologize) with Mr. Caruso. Here is our conversation:
NVEchols: Ok, I’m just going to say it. @BundlePost is a horrible idea. It takes the “social” out of #SM in the name of efficiency http://ht.ly/3OpVF
BundlePost: @nvechols so spending 80% of your time engaging and being social, rather than 80% searching, finding, vetting and posting content is worse?
NVEchols: @BundlePost yes, absolutely. the content being shared is being aggregated by software rather than sharing organically. That isnt social.
NVEchols: @BundlePost if the events of my day were given to my wife in an email in replace of having a real conversation with her, i’d be divorced.
BundlePost: @nvechols lol I guess there is one in every bunch. We agree to disagree. Unless of course ur married to your 242 followers?
NVEchols: @BundlePost well #SM is about relationships. I dont have many friends would appreciate me finding ways to outsource my interactions w/ them
BundlePost: @nvechols You’re right, you don’t have many and your Klout score shows you don’t interact with them either.
NVEchols: @BundlePost I manage several accounts professionally & my following purposefully manageable. This isn’t an 8th grade election.
BundlePost: @nvechols The tech doesn’t outsource interaction. It allows 80% more time FOR having interactions, rather than sourcing valuable content
BundlePost: @nvechols lol agreed!!!!!!!